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FairClarity's avatar
FairClarity
New Traveler
2 years ago

Sims 4 Not Opening through EA App

I am trying to open Sims 4 through EA and everytime I click play, it says it's launching like normal then it stops and nothing happens. Which is also usually normal, but I was able to sit around for THIRTY MINUTES and nothing has happened. The only "mods" I have are cc clothes and a few build items. I even tried opening the game through Steam but ran into the same issue the game won't load no matter what I do.

22 Replies

  • @FairClarity  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If this doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/