Could you post a DxDiag of your PC? This gives us a bit more information into your system and what is going on.
Feel free to delete any personal information like the 'machine name'. You can attach the DxDiag to your next reply in this post.
You can read about how to gather your DxDiag over here:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Operating System: Windows Embedded 8.1 Industry Pro 64-bit (6.3, Build 9600) (9600.winblue_ltsb.170204-0600)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z97MX-Gaming 5
BIOS: F4
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8054MB RAM
Page File: 4886MB used, 11359MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
That is just a small part of it, could you post the full DxDiag? It should be a txt file.
This:
Community Manager
