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Anonymous's avatar
Anonymous
7 years ago
Approved

Sims 4 not showing up on account on other computer

Hello, I bought the Sims 4 a few years back for my other PC and played it through. Today i decided i wanted to play it again but my other PC is long since gone. I installed Origin and logged into my ...
pc
Phantomlover1717's avatar
Phantomlover1717
Legend
7 years ago

Are you sure you are looking in the right account?

Give these a try:

The game no longer shows up in Origin

Try the following things: 

  • Restart Origin.
  • Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place.
  • Reinstall Origin.
  • Restart your router/modem.
  • Make sure the game isn't hidden by accident. To check, put the filter on Hidden Games. If it's there, right-click on the game to unhide ((click on the spoiler below to view an exemplary screenshot))
    Spoiler
  • Get in touch with an EA Game Advisor.

Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232

Anonymous's avatar
Anonymous
7 years ago
Approved

Thanks for the response, however after doing all these it still doesn't show up =/ I don't see how it could be a different account as I've checked my other email at the time and it didn't have an account. Not sure why this is happening but i'll get in touch with an EA adviser to see if they can come up with anything. Thanks for replying and i'll re-post if anything get sorted!

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