Forum Discussion

Danniikins's avatar
7 years ago

Sims 4 Not working properly

Sims has crashed, for three days is been stuck in one position the time has been going up but I cannot do anything with my sims. they are just stood in one place or sat at the table 

3 Replies

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago

    @Danniikins

    Probable reasons:

    1.Cause - mods
    If you have any mods
    Move the mods folder to the desktop.
    Delete localthumbcache.package file in the game folder
    Fix the game in Origin.
    Origin/Library -right click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Turn on the game to create a new, empty mods folder. Check if a game is working now without mods.
    Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method


    2. Cause  - broken game files
    If you do not have any mods, delete localthumbcache.package in the game folder and fix the game in Origin also.

    3. Cause - problems with the computer (The computer does not meet the requirements of the game, failure Windows updates. week graphic card, outdated graphics card drivers, software failures, the ventilation system is dirty and the computer overheats when it is working hard)
    Could you post your Computer's DxDiag?
    To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
    You can attach the txt file to your post directly in option "Reply" - not Quick Reply

    I don't work for EA

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @TDNFAN91 are you having an issue that we can help with? The more info you share the better we can help.

    Darko