Sims 4 Official announcement Pop-ups at start of game, wont' close cause crash!

Question

Pop-ups/Announcements always crash my game.

Every time the Sims 4 put a pop-up in the game I unable to close the box and it crashes my game. The recent "Hey, simmers we're aware of concern..." pop-up regarding the aging bug is doing that right now! I can't get start the game because I can't close the pop-up box, it just crashes and freezes the game.

This happened with the BLM pop-up.

HELP!

puzzlezaddict · Answer

@carlib2014&nbsp; Does the game actually crash, or is it just that you can't close the pop-up?&nbsp; If you're getting crashes, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

If you simply can't close the box, please try the suggestions in this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-bug-message-won-t-go-away/m-p/11671791#M235606

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Sims 4 Official announcement Pop-ups at start of game, wont' close cause crash!

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