Forum Discussion
jpkarlsen
7 years agoHero (Retired)
Try doing a factory reset as described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
7 years ago
I did a factory reset. That didn't work .
Then I reinstalled the game.
That still didn't work.
I did recently buy and installed get famous.
Not sure if that would be causing the problem or not.
Cause I could play fine in December -January.
Until I updated the Sims 4 and origin.
- jpkarlsen7 years agoHero (Retired)
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
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