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exaa6uizav3d's avatar
exaa6uizav3d
Seasoned Newcomer
1 day ago

Re: Sims 4 - Packs missing from EA app

I reinstalled the sims 4. And after that, of all my 7 packs only 1 was still there. I repaired the app in hopes it would fix it, but then even my one remaining pack was gone. They do not show up in the marketplace and are shown as not owned in the ea app.

And I am in the same account where I used the Codes for the packs, I am not in the wrong account. I did app recovery, restarted the app, and cleared the cache. Nothing has brought my 7 packs back. Please help.

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hey exaa6uizav3d​, 

    If your packs aren't showing as owned on the EA App, you've likely signed in to the wrong account. I've merged your post into the main thread for this topic in the meantime. Please take a look at the accepted solution for more information. Thanks! 

  • frankie021211's avatar
    frankie021211
    Seasoned Rookie
    1 day ago

    i literally have the exact same issue right now i need them to fix this so bad

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