Sims 4 Pets Problem
Hi, do you have any custom content or mods, as this problem is usually caused by 'broken / non updated' cc or mods.
If you do; you have to remove all cc and mods (or sub folders, which are a better way of organising them) then test your game without it.
If the game then works, add the cc / mods back into your game one folder at a time and loading / testing your game (some people refer to a 50/50 method, ie: half your cc at a time to remove.. but depending on how much cc there is: I prefer folder by folder).
This way, you'll find the broken cc, keep it removed and / or find the updated edition.
Apologies if you don't use any cc or mods, but thought I'd mention it just in case.
Since you bought it two days ago, perhaps you don't have any so:
1: Before starting your game, if you notice the little 'wrench' under the 'play' button (on Origin not 'in game') you can try right clicking that then 'repair game'.
Hope this helps,
Sasha
