Sims 4 problem!!!!!!!

1- The BIOS is up to date 
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2- in the screenshot in BIOS .. the amd graphics switchable opption .. doesn't exists  
           so I can't choose dynamic or fixed
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3-    the error message's Tech Details

Description
Faulting Application Path: C:\Games\Electronic Arts\The Sims 4\Game\Bin\TS4.exe

Problem signature
Problem Event Name: BEX
Application Name: TS4.exe
Application Version: 1.0.677.20
Application Timestamp: 540a88b9
Fault Module Name: kernel32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7baf9
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 3073
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789