Sims 4 Product code
I brought Sims 4 through steam and I didnt get a product code. I have contacted EA games and after supplying all the information they asked for they closed my case and I still dont have a product cod...
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my accounts are not connected and it says i need the product code to connect them
@Looneybin1978 That's not how things are supposed to work: the accounts should connect automatically when you try to launch Sims 4, no product code needed. Since that's being blocked though, let's try another way. Go to ea.com in a different browser or in a private window so that you're not already signed in. Instead of entering your Origin username or email, click the Steam logo at the bottom of the page, and enter the username and password of the Steam account that owns Sims 4. Let me know what happens.
If you get signed in properly, go back to Account Settings as before, and take note of your EA username and email address. You don't need to tell me what it is; just sign into that account within Origin and then see whether Steam lets you launch Sims 4.
If you can't sign in to ea.com with your Steam credentials, please post a screenshot of the error you get.
I tried that and still get this
@Looneybin1978 When you sign into ea.com with your Steam login, do you get into the same Origin account you're using now? The point is not to sign in, the point is to sign in AND confirm that the EA login details are correct. Please let me know either way, and double-check that you're signed into Origin using the same email address you see on ea.com when signing in with your account.
If that's not the problem, please let me know what antivirus you use, if any, and whether Origin works properly when you sign into it, specifically whether your game library loads and whether Sims 4 is listed there.
the email is the same my anti virus is AVG
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