Test this PSU first, this is most probably a hardware problem and the PSU could be the problem.
What kind of PSU is that? (Model and vendor)
Thank you, I disabled MSI and restarted the computer in a clean boot mode - the game crashed on both occasions within 5 minutes.
I downloaded the hwinfo and had it running 5 mins then started the game and once again it crashed within 5 minutes. Here is the link for it - hopefully it will show you something. https://www.dropbox.com/s/xffrjwhkg6nff0n/Hwin.CSV?dl=0
Just to mention there is a fan for the cpu and one on the gpu obviously but other than that there is only one case fan that isn't connected to the mb. It only seems to be connected to psu, so presumably only runs at one speed?
Any info would be great, I have attached another dxdiag file just on the off chance it shows anything different since disabling the msi software etc.
Thanks again.
@loubylou1983 What do you have for a power supply? (If you're not sure, you can just look at it.) lease list the manufacturer, wattage, and rating, i.e. Corsair 750W 80+ Gold; or just link the product page if you know what model you have.
The hwinfo log has some strange readings. For one, a couple of the PSU readings aren't present at all, and in fact they're the ones I'd most want to know about. Your graphics card runs fine on full load for a couple minutes, but then the wattage starts to fluctuate, suggesting there might be a power issue. It's difficult to tell though without a direct reading.
Your GPU fan also reports running at zero RPM, which is odd considering that it's doing a good job of keeping the card relatively cool. Still, it would be good to physically look at the fan and make sure it runs when the computer is on. Other than a couple of stranded sensors that don't seem to be connected to anything, all the temperature readings look fine.
For the case fan, it's not unusual to have one or more fans plugged into a hub which is plugged directly into the PSU. It's still better to have the fan plugged into the motherboard as well though. It should have a small cable with an equally small four-pin connector that you can plug into the board's case fan header. Look for the one labeled with a v on page 14 of your motherboard's manual:
http://download.viglen.co.uk/files/motherboards/Vig691M/Manuals/Vig691M_Motherboard_Manual%201.0.pdf
I'm not sure this is a power issue though. Since the dxdiag just lists a bunch of the same errors with the MSI software, please try to play again, let the game crash, then look for an associated entry in the Relibility Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is all the way on the right. Please click "view technical details" on the most recent entry, double-check its timestamp (specifically within the technical details) to make sure it is in fact from when the game crashed, copy the info, and paste it here.
Thank you, ooh this is all getting complicated now, I really appreciate you taking the time to answer and help me out.
Looking at it all 3 fans are running on start up of the computer.
I started up the game again as suggested and like yesterday it crashed within 5 minutes, I ran the perfom rel test as you suggested and there were 3 entries for the crash so I put them into notepad and have attached them for you to take a look at, I have also done another dxdiag just incase that shows anything new.
The psu the computer has is an evolab ATX switching psu - Model - E500BR
Thank you again.
@loubylou1983 It is a bit strange that the Desktop Windows Manager would be crashing while you're playing Sims 4, even more so because you ran DISM and sfc a couple of weeks ago and they didn't fix the issue. But please run them again now, just to be thorough. Here's the earlier description of how to do it:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-random-crashing/m-p/8957742#M171683
If you get the same errors again, let me know; I want to ask for a second opinion on this.
@puzzlezaddict Thank you again, I ran the programmes, first time I did it this morning I got message to say the operation completed successfully.
I then ran it again and got an interesting message it said -
Windows resource protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. for offline repairs, details are included in the log file provided by the /OFFLOGFILE flag. I can't attach it as it is too big, but could try and split it if you need to see it.
Do you think it might be worth investing in a new psu anyway? Reading around the evolab doesn't sound that great!
EDIT - I have tried to play the game twice since this and it is still crashing the only information I am getting from perfmon is - The previous system shutdown at 09:45:00 on 26/04/2020 was unexpected.
I then tried again and got the blue screen again with the fans going mad, I went back into perfmon and got another report and it looks the same as the prev one, but I have attached it again incase it says something different.
I have also ran another dxdiag so it has the last few crashes on it. Tbh I am getting to the point where I don't want to play it anymore, I am just playing waiting for it to crash ☹️
Thanks
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