Sims 4 saves gone
Hello all
I was playing the Sims 4 today after and made a mistake (accidentally aged up), so closed the game and went to retrieve one of the auto backups (as per https://help.ea.com/en-gb/help/the-sims/the-sims-4/how-to-restore-a-previous-saved-game-in-the-sims-4) but my save folder (C:\Users\Victoria\Documents\Electronic Arts\The Sims 4) is completely empty! What has happened? Is there no longer an auto backup system?
I have Cats and Dogs, Get to Work and a couple of days ago bought Seasons, but no mods or custom content.
I have contacted EA Support but they say the files must have been deleted from the PC but in that case why are they not in my Recycle Bin? I have checked my PC in case there is another folder system somewhere, but nothing.
I have an back up somewhere on a drive image but it is a year out of date so am really fed up that I have lost so many households and game time and not sure I can be bothered to play again, but have just spent money on Seasons.
Super frustrating!
Victoria