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ssourwastaken's avatar
ssourwastaken
3 months ago
Solved

Sims 4 screen flashing white/black upon launch, crashing

This has been my last resort. I've been working on a solution for this for the past couple hours but nothing has worked. After installing this new update through Steam, every time I open the game it'...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 months ago

@ssourwastaken  Thanks for the dxdiag, which shows you have a laptop that's frequently running into this issue.  These workarounds have helped most players with your model or similar:

https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/game-won%E2%80%99t-launch/4992631/replies/5000160

https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/managed-to-fix-my-problem-where-it-crashes-during-launch-after-update/4998584

I'm also curious whether this happens with the laptop in night mode.  One user mentioned that the problem only exists during the day, so I asked whether expanding the night mode hours made a difference, but they haven't gotten back to me.  If you're interested in testing, I'd love to hear some results.  Night mode can be set for any hours you want.

  • ssourwastaken's avatar
    ssourwastaken
    3 months ago

    I did test out the night mode theory, and yes it does fix the gameplay! I turned it on, opened it fine, and then turned it off, back to the crashing! But thank you so much for the rest of the links, I'll have to test them out in a second. 🙂

  • ssourwastaken's avatar
    ssourwastaken
    3 months ago
    @puzzlezaddict The second fix ended up working 🙂 thank you! Even though night mode fixed it, I don't want to have to turn it on every time I play LOL!
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 months ago

      @ssourwastaken  Glad to hear it, and thanks for testing night mode.  It's always helpful to have confirmation.

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