gravexgirl Your dxdiag is missing some information. This could be a fluke or a sign of a system issue, not to mention the info may be relevant to the problem here. So please run a couple of basic checks of your Windows system files:
- Click Windows key-X and select "Powershell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
- In the window that appears, copy and paste "DISM.exe /Online /Cleanup-image /Restorehealth" without quotes, and enter
- The system will take a little while to validate; if it throws an error, please list it
- Otherwise, copy and paste "sfc /scannow" without quotes into the window, and enter
- Post the message you receive
Restart your computer, open Windows Settings > Update & Security, click the box to check for updates, and if any install, restart again afterwards. Try again to play, and if you get another crash, post a new dxdiag.
I do still want to confirm that you have the same issue if you start a new save. Please test with fresh sims, on a blank or default EA-made lot.