Sims 4 startup crash

I'm experiencing the same problem and I have Windows 10, before I downloaded W10 I had Win7 it worked for about I think a week.Then I had to turn off my computer for a while because of school work, after those couple of weeks I star t the game it did the same thing was not working or crashed I payed too much for this game to behave like this. I did all the stuff to do to repair it I even called orgin to help me fix it and they told me I was the first to report this problem no matter how many times I try to play it Same result and crashes. I hope either EA recalls Sims 4 game and fixes them or make a repair patch.