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LiaCyclonee's avatar
3 years ago
Solved

Sims 4 steam dlc wont transfer to ea app

Hey! i just recently made the switch to the ea app from steam/origin because i was having issues with my pc. I have bought expansion packs and dlcs for ts4 but ea app wont let me download them? i have to open steam and redownload steams's version of ts4 (which no longer works for me) to actually manage/download my expansion packs because it says i have to manage them on there? Does anyone have any idea what i should do?

  • @LiaCyclonee  What antivirus do you use?  It's possible the program is blocking Sims 4, so check its recent actions or threats or whatever category the user interface offers.  If the antivirus is the problem, set exceptions for TS4_x64.exe as well as Steam and Origin or the EA App, whichever you're using.  You may need to repair the game in Steam after changing the settings: right-click on Sims 4 in your game library and select Properties > Local file > Verify integrity of the game files.

    If this doesn't help, try uninstalling the game through Steam and reinstalling to a different location, specifically a new folder you create for only this purpose.  You'll need to change the default game library within Steam to that folder.  Use a folder that's in the root folder of the drive of your choice, for example C:\Games is fine, but don't use C:\Program Files\Games.

28 Replies

  • thefleshcanvas's avatar
    thefleshcanvas
    2 years ago

    I get this error message. After I wait and try again, it does the exact same thing. I have tried clearing the cache. I have tried uninstalling the ea app and just trying to play Sims from steam, which is what I prefer. But now it forces you to download and play Sims from the EA app. And now all of that money I spent on expansions was for literally nothing. Very frustrated.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @thefleshcanvas 

    This sounds like we need the live support team to look over your account and check your entitlements for your packs- here on AHQ, we aren't able to access your account details to look into this further. 

    Please contact live support by submitting a help request here so the team can look over the entitlements for your packs. I'd also recommend you attach this AHQ conversation when you reach out there so the team has further details to reference. 

  • It just brings me back here, there is nowhere to actually ask for help. Just an FAQ.

  • thefleshcanvas's avatar
    thefleshcanvas
    2 years ago

    It says that I can connect with a person once I click through to the correct help topic. But my issue is not covered by any of the topics. And I can't find anywhere to connect with a real person, nor can I open a ticket.I promise I have been thorough in my search to solve this issue, the game was one of my favorite ways to relax.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @thefleshcanvas  Pick a topic that allows you to access live chat.  It doesn't have to be an exact match.  "I can't login" usually works.

  • ErenUwU_99's avatar
    ErenUwU_99
    2 years ago
    @puzzlezaddict I uninstalled TS4 from EA but when I go to install the expansions from EA to use them from Steam it makes me download the full game.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @ErenUwU_99  Are your Steam and EA accounts properly linked?  The test is to open an EA site (this one is fine) in a private browser window, where you're NOT already signed in.  Try to login with your Steam credentials, which you can do by clicking the Steam icon on the login window.  If you land in the correct EA account, they're properly linked.  If anything else happens, let me know what you see.

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