Forum Discussion

LiaCyclonee's avatar
LiaCyclonee
3 years ago
Solved

Sims 4 steam dlc wont transfer to ea app

Hey! i just recently made the switch to the ea app from steam/origin because i was having issues with my pc. I have bought expansion packs and dlcs for ts4 but ea app wont let me download them? i hav...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @LiaCyclonee  What antivirus do you use?  It's possible the program is blocking Sims 4, so check its recent actions or threats or whatever category the user interface offers.  If the antivirus is the problem, set exceptions for TS4_x64.exe as well as Steam and Origin or the EA App, whichever you're using.  You may need to repair the game in Steam after changing the settings: right-click on Sims 4 in your game library and select Properties > Local file > Verify integrity of the game files.

    If this doesn't help, try uninstalling the game through Steam and reinstalling to a different location, specifically a new folder you create for only this purpose.  You'll need to change the default game library within Steam to that folder.  Use a folder that's in the root folder of the drive of your choice, for example C:\Games is fine, but don't use C:\Program Files\Games.

thefleshcanvas's avatar
thefleshcanvas
2 years ago

I am having the exact same issue as autosta7. I uninstalled the game from ea app and reinstalled on steam. I still cannot download the addons through the EA App.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@thefleshcanvas  What happens when you try to download the add-ons from the EA App?  Please post a screenshot.

  • thefleshcanvas's avatar
    thefleshcanvas
    2 years ago

    I get this error message. After I wait and try again, it does the exact same thing. I have tried clearing the cache. I have tried uninstalling the ea app and just trying to play Sims from steam, which is what I prefer. But now it forces you to download and play Sims from the EA app. And now all of that money I spent on expansions was for literally nothing. Very frustrated.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @thefleshcanvas 

    This sounds like we need the live support team to look over your account and check your entitlements for your packs- here on AHQ, we aren't able to access your account details to look into this further. 

    Please contact live support by submitting a help request here so the team can look over the entitlements for your packs. I'd also recommend you attach this AHQ conversation when you reach out there so the team has further details to reference. 

  • thefleshcanvas's avatar
    thefleshcanvas
    2 years ago

    It just brings me back here, there is nowhere to actually ask for help. Just an FAQ.

  • thefleshcanvas's avatar
    thefleshcanvas
    2 years ago

    It says that I can connect with a person once I click through to the correct help topic. But my issue is not covered by any of the topics. And I can't find anywhere to connect with a real person, nor can I open a ticket.I promise I have been thorough in my search to solve this issue, the game was one of my favorite ways to relax.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @thefleshcanvas  Pick a topic that allows you to access live chat.  It doesn't have to be an exact match.  "I can't login" usually works.

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