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EyeoftheApple's avatar
EyeoftheApple
6 years ago
Solved

Sims 4 stops responding then continues every few seconds

So after the new update, I have this issue where the Sims 4 will stop responding for several seconds, up to a minute sometimes, then rush back into whatever task I wanted. The problem with that is th...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @EyeoftheApple  You can disable the Origin web helper service: open Origin, hover over your username, and select Application Settings.  Under Application (the first header), scroll down to Start-up options, disable the helper service, quit Origin, restart your computer just to be extra thorough, and test the game.

    If that doesn't help, please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop, and test.

    If that doesn't help either, please run a dxdiag and attach the results to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Jo27030727's avatar
Jo27030727
5 years ago

Hi, i've had the same issue and i tried moving my sims folder to my desktop and now all of my progress on the sims is gone. I've not checked to see if it solved the issue yet because i don't have any families anymore but if you know how to fix this it would be a big help thank you. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@Jo27030727  The point of the test is to see how the game works with none of your content present—the answer eliminates a number of possibilities either way.  So please test with a clean folder, no files added to it, and let me know how it goes,  Please also let me know exactly what happens: does the game crash, does it freeze, do you see a white or black screen, etc.?

If the clean folder doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Jo27030727's avatar
    Jo27030727
    5 years ago

    hi, the game works fine in a clean folder. it happens  sometimes as often as 20 seconds where my sims just stop doing anything and i have to pause my game for a while for everything to go back to normal. it all looks fine but they just stay still and do nothing. ill try running that thing and ill let you know how it goes

  • Jo27030727's avatar
    Jo27030727
    5 years ago

    oh wait, is there any point in running that if the clean folder works?

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @Jo27030727  A dxdiag can still be useful in diagnosing borderline cases: maybe your computer is just powerful to run a new save well but gets bogged down with older ones.  The place to start though is by copying your existing save into the clean Sims 4 folder and testing.  Don't move over any other files; since you're copying rather than moving the save, you don't need to worry about missing custom content.

      • Jo27030727's avatar
        Jo27030727
        5 years ago

        sorry if this is obvious, but how would I copy a save?

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