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@bleakheart26 Please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
And just to clarify, do you play Sims 4 with Steam, or only through Origin?
Only with origin launch app.
I have tried and tested this fact a number of times. Run game in online, then offline mode. For all (ALL) tests when the computer goes into offline (both computer & app) then upon launch the skipping is visible and continues into menus and actual game play with the sims. Current sim count I think is 10 on the whole of the map. But on returning to online mode ALL skipping stops. Like it was bugged to do that only in offline mode. Graphics were at maximum when online, and no skipping at all.
- puzzlezaddict5 years agoHero+
@bleakheart26 Your dxdiag lists a handful of Origin errors, so please do a clean uninstall and reinstall of Origin. This is more thorough than a regular uninstall.
- Quit Origin, then right-click on the Task Bar and open the Task Manager. Scroll through looking for Origin entries. If you find any, click on them and End Task.
- Clear Origin's cache.
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Origin from the list, and click Uninstall.
- When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
- If Revo finds any remaining registry entries, select all, delete, and click Next.
- Revo will display "Remaining Data and Folders." Select all of them except for the "Origin Games" folder, if it appears. (This is where Sims 4 and other Origin games are installed by default.) Delete the rest.
- Close Revo, and restart your computer.
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin.
Please also let me know whether you see the same problem while Origin is offline but your computer still has an internet connection. The game ran as normal for me when I last tried this, about a month ago, although of course both Sims 4 and Origin have updated since then.
- 5 years ago
went through all the effort of doing as instructed,
Tested online and it ran perfectly,
Tapped offline for origin while keeping the computer connected and then clicked to run sims 4,
Result = Same lag issue and skipping. Sound continued to play while screen did the same as before where it froze then jumped forward.
Groan. Thanks for the help. But that didn't do the trick.
- 5 years ago
new update:
I had tried to use the gear > game properties [ ] and deselect the
------- Enable origin in game for the sims 4 digital deluxe
Before all this I tried to do that repeatedly because it was mentioned on another forum. However the game kept spitting back and error of I didn't have the right version for it. And I was unable to deselect this box.
NOW it worked, I was finally able to toggle it off. Tested the game and it ran just as smooth as being offline. I THINK so far this was the problem. However before going through what you had instructed above I kept getting an incorrect version type of error. This time it worked. And hot dog I think that did it. So THANK YOU VERY MUCH !!!!!
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