I’m new to the Sims 4, and the game is not launching no matter what i do. I have tried running it as an administrator and clearing the cache but it still will not work. I also tried making an exception for an antivirus but I could not find the EA desktop file. Please help.
maddienozomi What happens when you try to launch it: do you see an error message, or does a window open briefly, or nothing at all? If you get an error, please post a screenshot.
Please also provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
The EADesktop.exe file should be here:
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
when I launch it, a small box that says “preparing game” pops up, and then EA closes completely. Then a few seconds later, it reopens on my library where the sims 4 is located. It seems like an error message appeared at the top of the window, but it refreshes and disappears too quickly for me to be able to read what it says.
maddienozomi Please post a dxdiag.
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