I’m new to the Sims 4, and the game is not launching no matter what i do. I have tried running it as an administrator and clearing the cache but it still will not work. I also tried making an exception for an antivirus but I could not find the EA desktop file. Please help.
maddienozomi What happens when you try to launch it: do you see an error message, or does a window open briefly, or nothing at all? If you get an error, please post a screenshot.
Please also provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
The EADesktop.exe file should be here:
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
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