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smilelikemiles's avatar
smilelikemiles
3 years ago
Solved

Sims 4 Takes Forever to Load and locks up computer on close

Hello. I’m getting pretty frustrated again. I’m sick of the new EA app and I miss playing sims on origin but I refuse to play there now since I won’t get game updates or new packs that way.  I am ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @smilelikemiles  If you restart your computer and wait five minutes, do you see any Adobe-related entries in the Task Manager's background processes list?  If so, can you end these services without them restarting on their own?

    There's also a more aggressive way to stop a service from starting with Windows, or on its own in general.  Hit Windows key-R and enter "msconfig" without quotes, click the Services tab, check the box to hide Microsoft services, and uncheck the box next to anything you don't want running.  The catch here is that you might need to reenable these services when you want to use the associated apps, which could be inconvenient if you're using Adobe frequently.  But at least this works for testing purposes.

smilelikemiles's avatar
smilelikemiles
3 years ago

Ok will do when I’m online next thanks. 

How do I check for one drive? Microsoft turned off everything at startup because of an issue I was having which seems to have made that better a little bit. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @smilelikemiles  There are two places to look for OneDrive interference.  One is by right-clicking the little cloud icon in the lower-right corner of your screen.  If it's not there, OneDrive isn't running at all.  If it is, you can right-click and choose Settings > Backup, and you'll see which folders OneDrive is backing up.  Please check the free and total OneDrive storage, under Settings > Account, as well.

    The other thing to check is the location of Documents.  Right-click the Documents icon in the left panel of a File Explorer window, then choose Properties > General, and look for the Location.  Let me know whether OneDrive is in the file path or not.

    • smilelikemiles's avatar
      smilelikemiles
      3 years ago

      Thanks. Going to be on my laptop in a few. Will get back to you. 

    • smilelikemiles's avatar
      smilelikemiles
      3 years ago

      So I’m trying to get the dxdiag for you but when I click my start button there’s no search bar so how am I supposed to bring that up? 

    • smilelikemiles's avatar
      smilelikemiles
      3 years ago

      Hi I figured it out. I checked everything for One Drive and all is clear with that. Sorry my laptop was updating. 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 years ago

        @smilelikemiles  Your dxdiag lists two Windows update errors and a few other generic Windows errors, so please start with a couple of basic checks of your Windows system files:

        • Hit Windows key-X
        • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
        • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
        • The system will start validating soon. If it throws an error, please list it here
        • After it reaches 100%, hit Windows key-X again
        • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
        • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
        • Post the message you receive here

        Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

        Before trying to play, please disable any Adobe-related processes running in the Task Manager, including in the background services list.  You should be able to tell what they are from the logo.  Your dxdiag also shows that something called AGSService is crashing, and according to google, that checks for valid licenses for your Adobe content.  There's no reason that should be running while you're not using Adobe software, and anything at all crashing in the background can cause problems for other apps the computer is trying to run.

        If the above doesn't help, please let me know whether your Documents folder has OneDrive in its file path.  From your reply, I'm not sure whether the answer is no or just that OneDrive is running fine.

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