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darkaudit's avatar
darkaudit
Seasoned Veteran
4 years ago

Sims 4 UI scaling issues after Windows 11 upgrade

Game is still 1.80. Windows desktop is running at 3840x2160 at 250% scaling. Game is running 1080p (1920x1080). GPU is an RX 580. Latest drivers installed.

The first attempt at running the game after a reboot results in the game instantly minimizing to desktop over and over again. I never get to see the EA logo. Going to display settings, turning down scaling to 100%, and clicking on the minimized game icon lets the game run.

After restoring desktop scaling to its intended 250%, the mouse cursor in game is far larger than it should be. Switching to Windowed and back to Fullscreen restores the cursor to its proper size. This happens whenever subsequent sessions are run with the desktop scaling at 250%.

Running both Windows and game at the same resolution causes none of the above to happen. It's only when mixing desktop and game resolutions that I see this. Testing with other games for comparison has shown no such weirdness. This also was not an issue with Windows 10.

pc

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  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @darkaudit, well, to be fair, I always do a fresh install myself on my PCs if a completely new OS becomes available. 😅 This is to avoid as many potential issues as possible.

    Of course is this not a step we can advise players to do, but it's always something to keep in mind maybe if you really would like to put the extra time and effort into it.
  • darkaudit's avatar
    darkaudit
    Seasoned Veteran
    4 years ago
    @EA_Leeuw It’s something I’d already done after a CPU swap. The only starting properly when at no scaling was after a fresh reinstall of Win 11. But it could be something to do with the current optional AMD drivers I’m running. No one with Nvidia has commented yet, so we don’t know everything there is to go wrong.

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