Sims 4 Unable to start.

a small update this is a fresh install of the game
adding these to help

PS C:\Users\d3zue> DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.26100.1150

Image Version: 10.0.26100.2894

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

PS C:\Users\d3zue> sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.