sims 4 unrecognized video card

@jpkarlsen I was still running the game in my original profile.  The only thing I did in my local profile was run dxdiag and post to this forum.

The game crashed again within a few minutes of starting up.  I ran dxdiag again and a new crash code appeared.

Please attach the lastcrash.txt file from your The Sims 4 folder.

Also I notice that you have poor eyesight since Windows is set to enlarge text. For testing purposes try to set it back to standard before starting the game.

I'm also getting help directly from EA at the moment.  The enlarge text is from using a 60" TV. not bad eyesight.

hi 

i had same issue except game wouldn't load at all

i went through every possible fix with EA

from disabling origin in game

updating game/gfx drivers

to reinstalling game

what fixed it for me was i went into my GeForce experience (graphics card settings)

and set game to run windowed borderless

came on first time and worked perfectly

hope this helps

@eg15

That's great, thanks for reporting what worked for you! 🙂