Forum Discussion
@Kayleighch94 Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 5 years ago
i think this it
- puzzlezaddict5 years agoHero+
@Kayleighch94 Your dxdiag lists a few crashes of a component of the graphics driver, as well as some other errors that could be related to the driver (or a different driver; it's not possible to tell from the info listed). The graphics driver is a couple years old, and it might help to update, but you may need a special driver from HP, not one from Intel. I'd like to take a look at the options either way. So please go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose your operating system if prompted, and you'll land on the driver download page for your laptop. Please link it here. That page doesn't have any information about your own computer, just the overall model.
About The Sims 4 Technical Issues - PC
Community Highlights
Recent Discussions
- 5 minutes ago
- 19 minutes ago
- 58 minutes ago
- 2 hours ago
- 2 hours ago