Sims 4 unsupported video card
I resetted my laptop and downloaded the sims 4 but when the game opens on the main menu a tab pops up to say video card unsupported, im able to play the game but cannot play on any graphic setting hi...
Forum Discussion
@Kayleighch94 If the driver installed without throwing an error, you likely did everything right. The initialization error has a few different causes, but I haven't heard of it being graphics driver-related.
Try moving your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to this new folder yet; just see whether you can play a new save.
If you get another initialization error, please post a screenshot of the error message: the exact string of characters often gives a clue as to the cause. Please also let me know what antivirus program you use. And for good measure, run another dxdiag and attach it to a post.
i moved the sims 4 folder to the desktop but im still receiving the same error, i havent yet renewed my anti virus program since i reset my laptop but i was using McAfee. i linked a screenshot or the error and the dxdiag.
@Kayleighch94 Since you're not currently using McAfee, try uninstalling it. There are directions on the McAfee support site:
Restart your computer before trying to play.
If that doesn't help, try creating a new admin user account on your computer and playing there. You can sign into your existing Origin account, and you won't need to redownload anything, but don't sync any data or services in the new account. For example, don't sign into OneDrive or any other data syncing program.
If that doesn't help either, please look for any minidump files from your computer; your new dxdiag lists more of the driver errors I mentioned before, the ones that don't specify which driver is affected. Open a File Explorer window and enter this in the address bar:
C:\Windows\Minidump
For any files created after you reinstalled the graphics driver, right-click and select Copy, then right-click on your desktop and select Paste. Please zip the files together if you find more than one, upload to a third-party filesharing site (Google Drive, Dropbox, etc.) and link it here.
i deleted the mcafee and made a new account but it didnt work, here is the link to the items that were in the minidump folder https://drive.google.com/file/d/1HRjJegE8WUMSHZIIqAuoe2EKzbHj4nQQ/view?usp=sharing
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