Sims 4 unsupported video card
I resetted my laptop and downloaded the sims 4 but when the game opens on the main menu a tab pops up to say video card unsupported, im able to play the game but cannot play on any graphic setting hi...
Forum Discussion
@Kayleighch94 Since you're not currently using McAfee, try uninstalling it. There are directions on the McAfee support site:
Restart your computer before trying to play.
If that doesn't help, try creating a new admin user account on your computer and playing there. You can sign into your existing Origin account, and you won't need to redownload anything, but don't sync any data or services in the new account. For example, don't sign into OneDrive or any other data syncing program.
If that doesn't help either, please look for any minidump files from your computer; your new dxdiag lists more of the driver errors I mentioned before, the ones that don't specify which driver is affected. Open a File Explorer window and enter this in the address bar:
C:\Windows\Minidump
For any files created after you reinstalled the graphics driver, right-click and select Copy, then right-click on your desktop and select Paste. Please zip the files together if you find more than one, upload to a third-party filesharing site (Google Drive, Dropbox, etc.) and link it here.
i deleted the mcafee and made a new account but it didnt work, here is the link to the items that were in the minidump folder https://drive.google.com/file/d/1HRjJegE8WUMSHZIIqAuoe2EKzbHj4nQQ/view?usp=sharing
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