Origin requests i instal an update but after about 30 seconds a window pops up saying"Download Error: The download server is not responding. Please give it a few moments and try again. If the problem persists, please contact Origin Help."I've waited about an hour so far and no change. Contacted Origin but its a 55-60 minute wait for a live agent. Hooray.Can anyone help me or is anyone else having this problem?

fixedfor anyone running windows 8-go to DesktopHold down the Windows Key and Press R (This will open the Run dialogue)Type cmd and press Enter (Open command prompt)type ipconfig/flushdns and press entertype ipcofig/registerdns and press entertype ipconfig/release and press entertype ipconfig/renew and press entertype netsh winsock reset and press enterreboot computerthis is what the agent from origin told me to do

SIMS 4 Update Download Error | EA Forums

14 Replies

Anonymous
11 years ago
fixed
for anyone running windows 8-
go to Desktop
Hold down the Windows Key and Press R (This will open the Run dialogue)
Type cmd and press Enter (Open command prompt)
type ipconfig/flushdns and press enter
type ipcofig/registerdns and press enter
type ipconfig/release   and press enter
type ipconfig/renew   and press enter
type netsh winsock reset   and press enter
reboot computer
this is what the agent from origin told me to do
bonjourwoman
Seasoned Adventurer
11 years ago
Does that apply to Windows 7?
Anonymous
11 years ago
I have tried that and it is not working. I think we have to wait for EA or Origin to fix this.
Anonymous
11 years ago
Thank you very much! I'm on Win 7 and it worked for me 😉
xandegb
11 years ago
Im on win7, and I have tried and it is not working.
How i fix!?
EA_Nils
Community Admin
11 years ago
@xandegb Hi,

Please have a look at the steps provided in #2 & here: http://answers.ea.com/t5/The-Sims-4/Info-Sims-4-Download-amp-Installation-amp-Startup-issues/td-p/3408549

They are for Download and Installation issues with the Sims 4 specifically.

Let me know whether you are able to proceed afterwards.

Cheers,
Nils
xandegb
11 years ago
@EA_Nils hi,
I tried all steps, and the download pause all time.
I block firewall and antivirus.. block some services when startup windows.. and nothing.. follow the steps to host.. and nothing..
i tried unnistal origin and the sims 4.. and nothing.. now i cant play on online because dont have a update, e dont play on offline, because dont play, and required a update..
i have another way to download this update?
@EA_Nils wrote:
@xandegb Hi,
Please have a look at the steps provided in #2 & here: http://answers.ea.com/t5/The-Sims-4/Info-Sims-4-Download-amp-Installation-amp-Startup-issues/td-p/3408549
They are for Download and Installation issues with the Sims 4 specifically.
Let me know whether you are able to proceed afterwards.
Cheers,
Nils
You have an email for i print some screens for you help me?
Anonymous
11 years ago
@suzip123 I have moved your topic from the Origin forums to the Sims 4 section. Please do not create Sims 4 topics on the Origin section.

As mentioned in this thread http://answers.ea.com/t5/Origin/READ-HERE-For-any-type-of-issues-with-The-Sims-4/td-p/3432433

Thanks.
cutelizard75
11 years ago
I was having problems with updating my game also. Finally I unistalled "Origin" and downloaded it again and then reinstalled it. My windows 7 laptop updated Origin and then Sims 4 updated. I went and checked on my saved games, all there still. I can not wait to play later today when not busy. I am going to make a Star Wars costume store.
Anonymous
11 years ago
This still did not work for me. I am using windows 8.1