Sims 4 update won't install
Hey all,
I'm facing a bit of a dilemma here and could really use your input. So, I've been eagerly waiting to install the latest Sims 4 update, but it seems like the universe is conspiring against me. When I open the EA App, it shows a blank slate without any game details or the option to download the update. Talk about frustrating!
Naturally, I've gone through the usual troubleshooting steps to try and fix the issue. I cleared the EA App cache, restarted the app (multiple times, actually), logged out and logged back in, repaired the app, ran it as an admin—heck, I even deleted the "cachecreated" file in the installation data. Nothing seems to be doing the trick!
But alas, despite all my efforts, I'm still stuck in this update limbo. It's like the update is playing a game of hide-and-seek with me, and I'm definitely losing. To provide more context and potentially receive more targeted assistance, I've attached my dxdiag file to this post. Hopefully, it contains some clues that might shed light on this perplexing issue.
If any of you have encountered a similar issue or have any bright ideas on how to tackle this problem, please, please share your wisdom! I'm all ears and ready to give it another shot.
- Miiro
@moonnyxx Try killing the EABackgroundService in the Task Manager.
If that doesn't help, please uninstall the EA App with Revo Uninstaller (the free version is fine), then restart your computer, download a fresh copy of the App's installer, and run it.
If the App still doesn't load normally, please let me know what antivirus you use. Please also post a screenshot of what you see when you open the App.
