Forum Discussion

Skylar8787's avatar
Skylar8787
4 years ago

Sims 4 Weird display after update

Today I updated my game. But whenever I open it, it just shows me a bunch of white boxes with llamas. It's sort of the home menu format, but none of the text in the boxes show up. Any ideas?
pc
Skylar8787's avatar
Skylar8787
4 years ago

I finished the update and patch. Now it won't open past the loading screen without crashing. ☹️

  • crinrict's avatar
    crinrict
    Hero+
    4 years ago

    HI @Skylar8787 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,441 PostsLatest Activity: 29 days ago