Sims 4 white screen after logos
I have Windows 10 and every time I go to play the Sims 4 it start up fine but then the window shrinks and opens a white screen. The homepage never works. I factory reset the game and then it works but...
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Could you post a DxDiag? This gives us a bit more information into your system and what is going on.
Feel free to delete any personal information like the 'machine name'. You can attach the DxDiag to your next reply in this post.
You can read about how to gather your DxDiag over here:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I think this is it
Haha, not really, I need a txt file. Could you try the steps on the link another time?
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/hahah sorry here it is
Looks like you don't have enough dedicated memory on your graphics card. You need 128 MB and you have 64 MB, so that might be causing the issue. Did the game ever run fine for you?
Also the drivers of your graphics card are from 2015, they might have an update, which might help:
