Sims 4 Will Not Install/Download
Hi! Ever since the switch to EA app, I have not been able to play or install the sims 4. I am able to download all my other games - its NOT a network issue as I have tested this with different conn...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerIt sounds like there may be an issue with your game version on your account- this isn't something we can look into over AHQ as we don't have access to your account details, but live support can review your account information and check your entitlements for The Sims 4 to see what's going on.
Please contact live support by submitting a help request on the site here, be sure to attach this AHQ conversation when you reach out there so live support has further information to reference.
Hi i have the same issue like previous person but I don't know how do I can contact live support. I feel really miserable because i have the sims 4 since realised and im worried that i can't play it anymore.
- EA_Solaire
You can reach out to live support for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/
Sorry but i can't make any ticket or something like that to contact ea support
- EA_Solaire
What issues are you having submitting your help request?
