Since the update i haven't been able to get Sims 4 to load. It gets to the title screen and then it did go white and freeze, but now it just closes down the game. So far i have uninstalled and reinstalled Origin, i have gone through and deleted all Origin CACHE data as recommended on a different post. cleared all CACHE and Cookies from the computer in general. Ive tried different devices and still no luck. Any ideas?Thanks.

@SuperBeanicools The crashes in your dxdiag are pretty nonspecific—it's not clear why Sims 4 is crashing, just that it does. The driver for your graphics chip is a few years old, but it's not clear that that's an issue either. So while you could update that driver, it might be better to try other steps first. Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. If it doesn't help, clear Origin's cache, restart your computer, and repair again. https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ If that doesn't help either, please try playing while your computer is not connected to the internet. You can sign into Origin first and then put it in offline mode before disconnecting.

Sims 4 will not load after the update

11 Replies

puzzlezaddict
Hero+
6 years ago
@SuperBeanicools Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to this folder yet; just see whether you can get far enough to start a new save and play for a bit. Let me know either way.

If you can't start a new save in a clean folder, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
SuperBeanicools
6 years ago
Hey, thanks for your message. I've tried both of those and now I've moved the file it won't even load the title screen, just goes black and closes the game.
I have also checked everything with Internet security etc, tried running it from disk.
SuperBeanicools
6 years ago
ive attached the dxdiag. thanks again.
sims4diag.txt83 KB
puzzlezaddict
Hero+
6 years ago
@SuperBeanicools The crashes in your dxdiag are pretty nonspecific—it's not clear why Sims 4 is crashing, just that it does. The driver for your graphics chip is a few years old, but it's not clear that that's an issue either. So while you could update that driver, it might be better to try other steps first.

Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. If it doesn't help, clear Origin's cache, restart your computer, and repair again.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help either, please try playing while your computer is not connected to the internet. You can sign into Origin first and then put it in offline mode before disconnecting.
SuperBeanicools
6 years ago
We finally have it working! We have to put origin offline and use the disc but I have a very happy teen. Thank you for your help.
puzzlezaddict
Hero+
6 years ago
@SuperBeanicools I'm glad the game works now, although that doesn't sound like an ideal setup. If you'd like to troubleshoot further, let me know. Given that the game works only when your computer is offline, I'd say the two most likely suspects are OneDrive, perhaps trying to sync or move the user data folder in Documents and interfering with the game's ability to read that folder; or your antivirus/firewall, objecting to some data Origin is requesting. For the first, you could disable OneDrive or just disable the auto sync function. For the second, you could set exceptions for Origin.exe, TS4_x64.exe, and TS4.exe, or try putting Origin in offline mode without disconnecting from the internet.
westcoastsx
5 years ago
@SuperBeanicools I started the game offline, shut game down and reconnected to internet and now works fine
teddyFiore39
5 years ago
@SuperBeanicools Same I went to uninstall the sims 4 and nothing work I even delete the mods and I ended up putting new mods into my folder I try delete organ too no luck
puzzlezaddict
Hero+
5 years ago
@teddyFiore39 Please try playing with no mods at all.
SnatchingaWigs
5 years ago
@puzzlezaddict What do I do once I get the clean folder? I want my mods and cc back