Oh, also here's a pastebin of my dxdiag if that helps:
Edit: I am now going to post a checklist of every single troubleshooting that has been attempted and failed so far, so if anybody ever looks at this and decides to help, they know where I'm at. Please not, if it is listed, it has also been tested with methods stacked as well. And YES my drivers are all up to date.
1. Load game in windowed mode : Attempted, failed.
2. Repair game and load game: Attempted, failed.
3. Repair game, reboot, and load game: Attempted, failed.
2. Start Origin in offline mode and load game: Attempted, failed.
3. Clear Origin Caches and load game: Attempted, failed.
4. Re-install Origin and load game: Attempted, failed.
5. Re-install Sims 4 and load game: Attempted, failed.
6. Disable DEP and load game: Attempted, failed.
7. Disable and anti-virus program and firewall and load game: Attempted, failed.
8. Perform a clean boot and load game: Attempted, failed.
I am going to say this very strongly, I am not re-installing the operating system to this rig, I have over 200 games on my secondary drive and they all work perfectly fine with my OS as is, add to that, all my other Origin games work perfectly fine the way this OS is configured. An operating system should never have to be re-installed just to try and work for a single game, if that is the point The Sims has reached, and that is literally the only solution left to resolve this issue, I will simply chargeback the purchase and risk my account being closed as a result of it. I have dealt with shoddy service from EA over the past decade and had to launch dozens of support tickets for issues, more than any other developer I have done business with. If this is the pattern that is going to continue, I will happily stop buying your products.
I have the same problem but even took it a step further.
In addition to the things you mentioned (except DEP) I did:
- Try it on a completely fresh Windows-Installation. Nothing installed except Origin. (Eventhough it was Win 10 Tech-Preview it crashed exceclty the same way)
- Try it on a virtual machine on win 10, just to try if it would even work on that system. It worked! But with virtual hardware it is unplayable at ~3 fps.
- Tried installing on a different Harddrive
- Replaced my RAM
- Tried serveral combinations of combatibility options on TS4.exe and ActivationUI.exe
DXDiag: http://pastebin.com/sBNzbg16
The problem is always the same. TS4.exe gets up to ~60MB and then just vanishes.
I can play the game just fine on my PC at work, but it couldn't be an option to stay late there just to get worth out of my money :/
EDIT: The CaS-Demo works fine.
Hi i was reading a thread somewhere that was talking about this issue.
The people were having sucess when after uninstalling both Origin and Sims 4 they went into the C: drive programs and deleted the left over folders Origin and Electronics art left behind.
When you reinstall you have to make sure that Origin is installed to the same drive as the operating system.
I hope this helps.
If it were me i would also go into the registery and delete any Origin entries that were left behind in there too. Then i would reboot and then reinstall Origin and then Sims 4
But please if you do that remember to back up your registry first.
Sadly, I already did that. It cleary is an issue the game has with my pc-setup. It wouldn't even run on a complete fresh OS-Install (with a new sims and origin install).
Having the exact same problem myself. Literally exactly the same. TS4.exe pops up in task manager, then simply goes away after a bit. Event Viewer shows two errors for every launch attempt that seem to be related to TS4.exe crashing before it even manages to load properly. Do you have Event ID 1005 and 1000 in your Windows Event Viewer as well for TS4.exe?
I don't even get any error messages, it just refuses to open anything and it's really frustrating.
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