Sims 4 will not open on my laptop
So after opening steam (which i purchased The Sims 4 on) and running the game, ea app opens and says it is preparing game but then the game begins to run in the background and cannot be seen anywhere...
Forum Discussion
@StormzyFan Your dxdiag lists some generic Windows update errors, so it's a good idea to run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
When you go to play Sims 4, restart your computer first, and don't open any apps for five full minutes. Then open the Task Manager and let me know how much memory is in use. If it's more than 3.5 GB, click the Startup tab and take a screenshot of what you see there: I'd like to know what's running on startup that might be eating RAM.
Try again to play after this, but with nothing open except for Sims 4, Steam, and the EA App.
When i paste the the command into powershell i get the message attached.
@StormzyFan That's fine. Does DISM run? It should start verifying and let you know when it reaches 100%. If it's just frozen like in your screenshot indefinitely, restart your computer and try again.
Okay, thanks so much for the help so far. I managed to run the DISM and the verification all went through with no errors, the system scan results are attached, it seems to be all good. I had some updates but they were only for bluetooth so that should be fine. The game still didnt run and when i checked my performance in Task manager i was using 5gs. I attached the screenshot of the startup information in task manager secondly. I would guess the memory would be my problem?
@StormzyFan I don't think that the memory use is the immediate issue. Sims 4 CAS doesn't use 3 GB RAM, or at least it shouldn't. Still, I see a few apps in the Startup tab you can disable: AdobeCollabSync, BrStMonW and TwDsUiLaunch (software for your printer), Everything, iTunesHelper. You can still open these when you want to use them; the point is they don't need to be running all the time.
For Sims 4, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account. You'll be able to (try to) launch the game without reinstalling anything. This is to distinguish between issues limited to your current account and more global problems.
If you still can't play, please post a new dxdiag so I can compare it to the old one and look for any new errors.
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