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agastopia's avatar
agastopia
5 years ago
Solved

Sims 4 will not start after installing new graphics card

Hi everyone, I upgraded my graphics card from a 1070 to a 3080 in November 2020. Before, I had no issues running Sims 4 on the 1070. After I installed my 3080, the Sims 4 instantly stopped working. ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@agastopia  The unrecognized video card error is irrelevant here.  Your 3080's device ID hasn't been added to the game's database yet, but as the message from Steam says, your graphics settings are set to something reasonably high anyway.  If you'd like your card to be recognized, you can use the file provided here, which does include the 3080:

https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Unrecognized-video-card/m-p/9741396

However, please put that aside until Sims 4 is up and running, since it's not a critical troubleshooting step.

The game not loading in Origin is a separate issue entirely.  Please let me know what antivirus you use.  And if you've enabled Controlled Folder Access (or it's enabled by default), please either disable it or set exceptions for TS4_x64.exe and Origin.exe.

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

agastopia's avatar
agastopia
5 years ago

Wow!! The controlled folder access fix worked! Thank you so much for your help!!!

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