Forum Discussion

ravenqueen28's avatar
2 years ago

Sims 4 won’t launch (will open for a few secs and close$

My issue started because something in my mods folder was preventing me from playing the game so I cleared my cc folder and it still wouldn’t open. I cleared my tray folder and still nothing. So I uninstalled the game, reinstalled it and repaired the game but it would open for 30 secs and close. I check the folder and it didn’t install correctly for some reason so I uninstalled it again and changed locations to see if that would help. It did not. I tried 4 times and the same thing happened every time. Finally I uninstalled the ea app all together and tried again. Same thing happened. So I tried downloading it on steam and the same thing is still happening! I’m at my wits end. I lost all my cc in the process of just trying to get the game to run. I’ve been at this for almost 3 weeks and I don’t know what else to do. This is the first time I’ve had such a problem with sims 4

1 Reply

  • @ravenqueen28  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,594 PostsLatest Activity: 4 hours ago