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LauraSims31's avatar
LauraSims31
11 years ago
Solved

Sims 4 won't install

I have the sims 4 disc and it won't install. It opens a window which says instructions to install. Click continue. The disc runs for about 2O seconds and then nothing!!!!!
pc
  • LauraSims31's avatar
    LauraSims31
    11 years ago
    I have managed to install it. I believe it was a problem updating the Origin programme. It would say UPDATE ERROR, give me a link to download update, go through the motions of updating but then the same thing would happen again and again. I uninstalled origin and started again from scratch and it worked the next time. Once origin was installed and updated Sims 4 installed for me. When it wouldn't install on one laptop I tried to install it on another laptop and exactly the same thing happened so it wasn't an isolated thing ?.. No idea why but all is working for me now. Thanks.

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  • Anonymous's avatar
    Anonymous
    9 years ago
    I've bought it years ago, but used it on a previous laptop.... I think before Origin existed as now I can't play it without Origin, but surely if I buy a game I should be able to download it on any new computers I possess in the future!!
  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Hi @Beeroxxx

    Origin existed when Sims 4 came out. If you registered the game on your Origin account, it should still be there.

    Make sure you use the email address you used back the to login.

    If that fails, you'll need to get in touch with a game advisor as only they can help with account issues

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor

  • Anonymous's avatar
    Anonymous
    8 years ago

    0cb59d8670141572

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Hi @emswood

    this is a rather old thread. Could you please describe the issue you're seeing now in more details ? Are you getting any error messages ?

    It's probably best if you start a new thread and give all the details there.

  • Anonymous's avatar
    Anonymous
    8 years ago

    0cc013e8900b41c5

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    I'm going to lock this thread as it's old.

    OER-IDs are not needed at this point, please post your exact issue in a new thread that you can be helped properly.

    Post your OS and what symptoms you are seeing.

    Thank you.

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