Forum Discussion

lernylS's avatar
6 years ago
Solved

sims 4 wont install

Whenever I attempt to install the sims 4 it will go through with the installation but then it shows "Error: The VC ++  runtime redistributable package was not installed successfully. Setup cannot continue. (1638)". I'm not really sure why it shows this or what it means but I've tried almost everything for a week now.

  • @lernylS  That error is usually related to missing or corrupted copies of the 2010 VC++ runtimes.  It's best to uninstall your current copies, both x86 and x64, if you have them, and download new ones from Microsoft.

    Hit Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ 2010 Redistributables.  (Leave the copies from the other years alone.)  Click on each 2010 version and select Uninstall.  You can download new ones here:

    x86:  https://www.microsoft.com/en-us/download/details.aspx?id=8328

    x64:  https://www.microsoft.com/en-us/download/details.aspx?id=13523

    Even if you have a 64-bit OS, you still need both copies.  Once you've installed them, restart your computre, and try to install Sims 4 again.

2 Replies

  • @lernylS  That error is usually related to missing or corrupted copies of the 2010 VC++ runtimes.  It's best to uninstall your current copies, both x86 and x64, if you have them, and download new ones from Microsoft.

    Hit Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ 2010 Redistributables.  (Leave the copies from the other years alone.)  Click on each 2010 version and select Uninstall.  You can download new ones here:

    x86:  https://www.microsoft.com/en-us/download/details.aspx?id=8328

    x64:  https://www.microsoft.com/en-us/download/details.aspx?id=13523

    Even if you have a 64-bit OS, you still need both copies.  Once you've installed them, restart your computre, and try to install Sims 4 again.

  • lernylS's avatar
    lernylS
    6 years ago

    This is the only thing that has worked for the past week thank you so much!!!