Sims 4 wont launch EA app says its damaged or data is missing
I did an EA error report just a few minutes ago. I've been frustrated by this issue for months now and everything i do just isn't working. I've redownloaded, reinstalled, restarted, repaired, everything i could think of doing. I try and go back to origins, and it kicks me back to EA and doesn't allow me to do anything to fix whatever is wrong.
i get a Unable to start message when trying to launch the game.
"cannot start because game data is missing or damaged. if you have mods installed please remove them and try again. if not please repair or reinstall game via origin."
i dont use mods and cant get origin to do anything. it kicks me back to EA.
Report ID
2052433a-7238-44db-8073-dae1e0fea519
@DarkTwistyDragon The error message is misleading and needs to be updated. For Windows users, the EA App is the only option available; Origin was retired months ago.
At any rate, please do a clean uninstall of Sims 4 with Revo Uninstaller:
- Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
- Download Revo (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
Uninstall the EA App with Revo as well. I don't have instructions for that at the moment, but the process should be straightforward. Restart again when you're done.
Install the EA App, then create a new folder into which you'll install Sims 4. The folder should be on the root level of the drive of your choice, e.g. C:\Games is fine, but not C:\Program Files\Games. Install Sims 4 and see whether it launches. If you use a third-party antivirus, disable it before reinstalling the EA App, and don't reenable it until you've tried to launch Sims 4 at least once. As long as you don't do anything else at the same time, your computer should be safe.
If you still can't play, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
