Sims 4 won't launch in the EA app 20/01/2024
Hi guys! I've got a real issue on my hands. I have had an account registered with the EA app for Sims 4 for years, and I've been playing the Sims games since the first one came out in 2000! So I am...
Forum Discussion
@emma_g345 Among the many things you tried, did you ever move the entire Sims 4 user folder to the desktop? Moving the Mods folder inside was a good idea, but it's possible for the folder to contain other corrupt files as well.
If this doesn't or didn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
And let me know what antivirus you use. I've seen two reports recently that Surfshark is causing problems with Sims 4, but a few others block the game from time to time as well.
Hi there!
Thank you so much for your help. Unfortunately, I have tried your suggestion of moving the Sims 4 file to my desktop and that hasn't worked, either. Would you be able to give me a step-by-step on how to run a Dxdiag? The EA site's instructions are worse than useless. This keeps happening to me every time I update my game. Is there something wrong with the EA app?
Have a lovely day,
Emma
Community Highlights
- EA_Cade10 months ago
Community Manager
