Forum Discussion

adancingirl's avatar
adancingirl
4 years ago

sims 4 won't launch

I've redownloaded the game and removed all CC AND redownloaded origin and it still only reopens origin if i try to launch the game. Before I uninstalled it would only open if there was custom content...
pc
adancingirl's avatar
adancingirl
4 years ago
@adancingirl through other things i also discovered that the game only opens when there's build/buy mode cc added
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @adancingirl  Wait, you're saying that the game does NOT open if you have no mods or custom content at all, but it DOES open if you add Build/Buy cc?  That would be very odd, so please clarify.

    Additionally, Origin is crashing, so please clear its cache, uninstall it "the hard way," and reinstall.

    https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

    https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/

    When reinstalling, use the full Origin installer (direct download link):

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    Run the installer as an admin: right-click on the download and select "Run as administrator."  Restart your computer after it installs and before trying to play.

    • adancingirl's avatar
      adancingirl
      4 years ago

      yeah if i add anything that goes into build or buy mode, the game opens but all the text is either missing or random jumbled letters

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        4 years ago

        @adancingirl  Please do all of this, together, before playing again:

        • Clear Origin's cache
        • Repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair
        • Move the Sims 4 folder out of Documents\Electronic Arts and onto your desktop (again)
        • Restart your computer

        Let me know whether the game launches.  If it doesn't, create a new admin Windows account and try to play in that.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able to sign into Origin and won't need to redownload anything, but your saves and other content won't be available.  That can be addressed later; for now, just see whether you can get far enough to start a new save.

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