4 years ago
sims 4 won't launch
I've redownloaded the game and removed all CC AND redownloaded origin and it still only reopens origin if i try to launch the game. Before I uninstalled it would only open if there was custom content...
here's the dxadiag
@adancingirl Wait, you're saying that the game does NOT open if you have no mods or custom content at all, but it DOES open if you add Build/Buy cc? That would be very odd, so please clarify.
Additionally, Origin is crashing, so please clear its cache, uninstall it "the hard way," and reinstall.
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/
When reinstalling, use the full Origin installer (direct download link):
http://download.dm.origin.com/origin/live/OriginSetup.exe
Run the installer as an admin: right-click on the download and select "Run as administrator." Restart your computer after it installs and before trying to play.
yeah if i add anything that goes into build or buy mode, the game opens but all the text is either missing or random jumbled letters
@adancingirl Please do all of this, together, before playing again:
Let me know whether the game launches. If it doesn't, create a new admin Windows account and try to play in that. Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use. You'll be able to sign into Origin and won't need to redownload anything, but your saves and other content won't be available. That can be addressed later; for now, just see whether you can get far enough to start a new save.