Sims 4 won't load at all

lurianaaa​  Your dxdiag shows Sims 4 is crashing because of an issue with a component of DirectX 11.  This may not be corrupt (there are other causes of the issue), but you can repair any problem with DX11 by running a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

You can also simply switch to DirectX 9 mode, which doesn't solve the DX11 issue but sidesteps it instead.  If you can't load the game far enough to open the graphics options, where DX9 is a check box in the lower-right corner, you can force it in the EA App.  Open the App, click Sims 4 > Manage > View properties, and add -dx9 to the command line box.

Ndethya​  I'd like a dxdiag from you then.  How to provide one is described above.