Sims 4 won't load past title screen tried everything!
Hi, I recently installed Sims 4 Parenthood and ever since I can't load the Sims 4 past the title screen. It gets to the sims 4 logo, plays some music for a couple of minutes, the music runs out and the title screen is still there, just nothing happens past that point. I've seen that other people had similar issues so I've done my best to follow the various instructions but nothing has worked. This is what I have tried so far;
1) Run The Sims 4 in laptop mode
2) Deleted the Sims 4 folder in Electronic Arts
3) Deleted the Origin Folders in AppData/Roaming and AppData/Local
4) Run CCleaner
5) Completely uninstalled and reinstalled all The Sims 4 games
6) Uninstalled and reinstalled Origin, then reinstalled Sims 4 games
7) Updated the driver for my graphics card
8) Done a clean restart of my Laptop
9) Run a complete scan of my computer to check for virus using BullGuard
I've checked on "Can I run it?" and it says I meet the minimum system requirements. I don't have any custom content. I do have The Sims 3 and expansions up to Into the Future on the same laptop - should I uninstall that?
This is my dxdiag https://hastebin.com/ujipijitik.tex (I think)
I don't really know anything about how any of it works but I'm completely stuck - please help!
Here's instructions for that: https://answers.ea.com/t5/The-Sims-4/Setting-Up-a-Graphics-Card-Gaming-Profile/td-p/5704790
and yes, that sounds like clean boot