hey can you help me? i have a problem starting sims 4, it was so out of nowhere, a random day and suddenly i cant open it anymore. it turns into white and flashes and then it leaves the full screen turning into white and stays like that
2r0w7yusgep7 As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
in my case problem was in monitor cable,maybe also check if cable to your monitor and PC attached in right way and just re attach
Community Manager