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hawkethis's avatar
hawkethis
4 years ago
Solved

[SIMS 4] Won't proceed past Create a Sim

Hi,

I try to make a new Sims game, and when I try to leave create-a-sim - it just randomly freezes. If I click escape, I can leave the photo menu where you confirm the sims. However, I cannot proceed. It also says my save-game existing is corrupted. I have cleared my cache, repaired the game, re-installed the game, uninstalled all mods, etc.

Please assist, thank you.

pc

5 Replies

  • SuperShjt's avatar
    SuperShjt
    4 years ago

    So Hello there!

    I got this problem when i try to reinstall the game. i decided to start a clean install for game no mods literally nothing.

    Problem show up after the install, So when i start game and went to create Sim for fresh start and Click of i got stuck in adding sims to Gallery Panel game the game Works in sound/ animation everything but nothing get proceeded game was literally fine 2 days ago , 

    I did repair nothing happen, i uninstall game completely removing cache and checking if it in registry access Appdata too i completely wiped the game and reinstall still same Problem

    i attached a Screenshot with the ticket 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @hawkethis  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just see whether you can start a new save and  play in live mode for a bit.

    If you get another freeze, let me know whether you use OneDrive, and please also run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

    @SuperShjt  I've merged your post with another thread on the same issue.  Please see the above suggestions.

  • SuperShjt's avatar
    SuperShjt
    4 years ago

    @puzzlezaddict yea i did that too, found that subfolders like Tray/Custom music..etc don't get created , in Fact if i tried to add them manually they get deleted
    and yea i use OneDrive 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @SuperShjt  I think OneDrive's sync process is the issue here, and so you'll need to prevent OneDrive from syncing the contents of Documents.  Before doing that, please make a backup copy of the Sims 4 folder and place it somewhere safe, ideally on an external drive.  In a pinch, you can drop it into Downloads—OneDrive doesn't sync that folder.

    Once you have a backup copy, you can stop the syncing of Documents:

    https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

    If you get an error, you may need to pause syncing and cancel the current sync first:

    https://support.microsoft.com/en-au/office/how-to-cancel-or-stop-sync-in-onedrive-4885c27e-3d89-4d69-be75-2646c71367d3

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