Sims 4 won't repair
Since yesterday, my game has had a problem freezing on the loading screen and then completely crashing once It loads in, by me having to close and then open back the screen. To try to solve this problem I have taken out all of my in-game mods including my cc. Although this did solve one problem I had in my game which was clear signs of an in-game mod being broken/outdated, it did not fix the freezing and crashing. So, I decided to repair my game which seems to be one of the most effective ways to fix this problem but instead of a fix, the repair made no changes. I can tell that the repair made no changes BECAUSE my EA document folder still is dated back to 2023 and my problem freezing and crashing still has not changed. What do I do?
@MoonMuffinn A game repair only touches the game's program files, not your user data. The Electronic Arts folder holds the Sims 4 user folder. So repairing shouldn't affect that folder.
As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save and let me know which problems are still present.
If you see any issues at all while testing the new save, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
