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kikibay's avatar
kikibay
Newcomer
20 hours ago

Sims 4 won't run after updating to Windows 11

My game is doing the exact same - I haven't been able to play for months! Since my laptop updated to windows 11 😭 maybe it's just too old??

I've attached my DxDiag in case anyone is able to take a look!

2 Replies

  • kikibay  I've split your post into its own thread because it's easier (for me) to troubleshoot with one person per thread at a time.

    What happens when you try to play?  Please describe what you see, and include a screenshot of any error message that appears.

    Please also try playing in DirectX 11 mode.  If you've specified DX9 mode in the EA App, remove -dx9 from the command line box under Sims 4 > Manage > View properties.  If you've chosen DX9 mode in the graphics options, uncheck the box, unless you can't get that far, in which case open Documents > Electronic Arts > The Sims 4 and delete Options.ini.

    If you still can't play, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • xXMrsRileyXx's avatar
    xXMrsRileyXx
    Newcomer
    13 hours ago

    Description
    Faulting Application Path:    C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    EADesktop.exe
    Application Version:    13.411.0.5924
    Application Timestamp:    67c5fd84
    Fault Module Name:    StackHash_24e0
    Fault Module Version:    10.0.22621.4830
    Fault Module Timestamp:    d624f850
    Exception Code:    c0000374
    Exception Offset:    PCH_63_FROM_ntdll+0x00000000000A0F14
    OS Version:    10.0.22631.2.0.0.768.101
    Locale ID:    1033
    Additional Information 1:    24e0
    Additional Information 2:    24e02a638e6dced82be2deb0d2f15dbc
    Additional Information 3:    7fb2
    Additional Information 4:    7fb286bebf815452491b19222853a89c

    Extra information about the problem
    Bucket ID:    d4dcd4139ebd4c8456d90d5c5a2cb6e3 (1646361829081659107)

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