Forum Discussion
kikibay I've split your post into its own thread because it's easier (for me) to troubleshoot with one person per thread at a time.
What happens when you try to play? Please describe what you see, and include a screenshot of any error message that appears.
Please also try playing in DirectX 11 mode. If you've specified DX9 mode in the EA App, remove -dx9 from the command line box under Sims 4 > Manage > View properties. If you've chosen DX9 mode in the graphics options, uncheck the box, unless you can't get that far, in which case open Documents > Electronic Arts > The Sims 4 and delete Options.ini.
If you still can't play, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Description
Faulting Application Path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: EADesktop.exe
Application Version: 13.411.0.5924
Application Timestamp: 67c5fd84
Fault Module Name: StackHash_24e0
Fault Module Version: 10.0.22621.4830
Fault Module Timestamp: d624f850
Exception Code: c0000374
Exception Offset: PCH_63_FROM_ntdll+0x00000000000A0F14
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 24e0
Additional Information 2: 24e02a638e6dced82be2deb0d2f15dbc
Additional Information 3: 7fb2
Additional Information 4: 7fb286bebf815452491b19222853a89c
Extra information about the problem
Bucket ID: d4dcd4139ebd4c8456d90d5c5a2cb6e3 (1646361829081659107)
About The Sims 4 Technical Issues - PC
Recent Discussions
- 32 minutes ago
- 34 minutes ago
- 52 minutes ago
- 2 hours ago