Forum Discussion

Anonymous

11 years ago

Approved

Sims 4 wont start Invaled license Reason code=Missing DLL:msvcp120 Error:0x7E

I'm not sure why the game won't open. I've already tried the vcredist_x86 and x64 fix and it doesn't work. I also get an 2nd error before this error however that other error doesn't happen when runni...

Anonymous

11 years ago

Approved

Sorry for the late reply, not online often. I'm not sure, I think they were installed with windows update and untouched since. I'm also trying to install it onto my brothers laptop to see if it'll work on that.

*Edit- Just tried it on my bros laptop and worked first try. He's running the same OS so Idk why it wouldnt work on mine.

crinrict

Hero+

11 years ago

Try uninstalling the 2010 ones and then redownload and reinstall

Anonymous
9 years ago
Approved
I've got the same problem trying to download Sims 4 on my son's computer. No idea what's previously been downloaded. It sounds complicated to resolve.
- EA_Mai
  EA Staff
  9 years ago
  Hi @jackjminecraft,
  
  We can guide you through the process 😉
  
  To check which visual C++ Redistributables you have installed, as Crinrict explained, you need to go to Add/remove programs:
  
  Open Control Panel. You can find instructions on how to do so here.
  
  In Control Panel, under "Programs" category, click on "Uninstall a program".
  
  This will open a list of all the programs you have installed in the computer. Scroll until you find the Microsoft C++ Redistributables. You can take a screenshot and attach it to your answer so we can take a look. (Instructions on how to take a screenshot here)
  
  Let us know if you have any questions,
  
  Mai